PAYMENT & DELIVERY INFORMATION

UK STANDARD DELIVERY TIMES

Order Day Order Time Delivery Day Delivery Method Cost
Monday before 8pm 5 - 7 Working Days Standard UK Delivery FREE
after 8pm 5 - 7 Working Days Standard UK Delivery FREE
Tuesday before 8pm 5 - 7 Working Days Standard UK Delivery FREE
after 8pm 5 - 7 Working Days Standard UK Delivery FREE
Wednesday before 8pm 5 - 7 Working Days Standard UK Delivery FREE
after 8pm 5 - 7 Working Days Standard UK Delivery FREE
Thursday before 8pm 5 - 7 Working Days Standard UK Delivery FREE
after 8pm 5 - 7 Working Days Standard UK Delivery FREE
Friday before 8pm 5 - 7 Working Days Standard UK Delivery FREE
after 8pm 5 - 7 Working Days Standard UK Delivery FREE
Saturday All day 5 - 7 Working Days Standard UK Delivery FREE
Sunday All day 5 - 7 Working Days Standard UK Delivery FREE

* Our free delivery service is only available within the UK, all deliveries between 8am and 8pm (Mon - Sat). Deliveries are made using Royal Mail Tracked 24, Parcel Force services and Evri.

**Due to their bespoke nature, please allow longer for delivery of any personalised orders.

FREE UK DELIVERY

* Unfortunately next day delivery is not available for the following Channel Islands, Scottish Highlands and Northern Ireland postcodes. However, your order should arrive within the following timescales:-

Destination Postcode Delivery Time
AB30-31, AB37-38, AB41-45, AB51-56, AB63, BT1-BT94, DD8-10, FK17-21, FK83, IV1-28, IV30-32, IV36, IV40-51, IV52-56, KA27-28, KW1-3, KW5-14, KW18, PA50-61, PA78, PH10-11, PH13-14, PH17-50, TD1-15, TR21-25, ZE1-23 Up to 10 working days
HS1-99, KW15, PA20-49, PA62-78, PA80, GY1-99, JE1-99 Up to 11 working days
PA57-78, KW16-17 Up to 12 working days

PRE-ORDERS

Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.

You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.

Acceptance of Pre-Orders will take place when we dispatch the product ordered.

Sales are charged at the time the Pre-Order item becomes available which is usually 3-4 days before the item is dispatched. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.

COLLECT PLUS

ghdhair.com is pleased to offer delivery via CollectPlus, with over 5,500 stores throughout the UK and Northern Ireland*, delivery has never been so easy. Please see below for a list of our FAQ's, however if you still need further assistance please contact our customer service team on 01924 423400.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AT MY CHOSEN COLLECTPLUS COLLECTION POINT?

Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection. This will include your unique collection code. Your item(s) will normally arrive at the collection point within 1 working day of your order being processed. Parcels are delivered to CollectPlus collection points Monday to Saturday. Unfortunately, a specific time for the arrival of your item cannot be given

WHAT DO I NEED TO TAKE WHEN I COLLECT MY PARCEL?

Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.
WHEN MAKING A COLLECTION, WHAT ID IS ACCEPTED?

CollectPlus collection points accept the following forms of ID:

- Driving licence

- Utility bill

- Mobile phone bill

- Wage slip

- Bank statement

- Cheque guarantee/credit/debit card

- Bank/building society book

- Passport

- Cheque book

WHAT SHOULD I DO IF I LOSE MY COLLECTION CODE FROM COLLECTPLUS?

If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.

WHAT SHOULD I DO IF I DON’T RECEIVE MY COLLECTION CODE FROM COLLECTPLUS?

If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.

CAN SOMEONE ELSE COLLECT MY ORDER ON MY BEHALF?

Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.

*Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

SECURE PAYMENTS

ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.

SAFETY AND SECURITY TIPS

- If using a public computer or terminal, always log out when you complete an online session.

- ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.

- If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.

- If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.

WHICH PAYMENT TYPES DO YOU ACCEPT?

- Mastercard

- Visa

- Visa Debit

- Paypal

- American Express

IS IT SAFE TO ENTER MY CARD NUMBER ONLINE?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

WHY DID MY CREDIT CARD AUTHORISATION FAIL?

It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.

INTERNATIONAL DELIVERY

The UK website delivers to over 160 regions/countries worldwide. Please be aware that when ordering from the UK website you will see the language in English and all prices in GBP. Simply select your product(s) and add them to your shopping cart. When you proceed to the checkout, you will have the option to select which country you wish to deliver to. Once the country is selected, prices will automatically be adjusted to exclude UK VAT. However, customs and duties charges may be payable in the country of destination. Please note that ghd has no control over these charges and they are entirely your responsibility (delivery may not be made unless and until relevant charges have been paid).

Afganistan Albania Algeria Angola Anguilla Antigua&Barbuba
Argentina Armenia Aruba Azerbaijan Bahamas Bahrain
Bangladesh Barbados Belarus Belgium Belize Benin
Bermuda Bhutan Bolivia Brazil Brunei Darussalam Bulgaria
Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands
Chad    Chile  Colombia Comoros  Congo  Congo, the Democratic Republic
Cook Islands   Cyprus  Czech Republic Djibouti Dominica Dominican Republic 
Ecuador            Egypt   El Salvador Equatorial Guinea Eritrea         Ethiopia
Falkland Islands (Malvinas)   Fiji        Gabon  Gambia Georgia Ghana 
Gibraltar   Greece  Grenada  Guam Guatemala  Guernsey      
Guinea  Guinea-bissau  Haiti     Holland  Honduras   Hungary
India  Indonesia  Iraq       Israel  Jamaica  Japan  
Jersey Jordan  Kazakhstan    Kenya   Kiribati  Korea, Republic of  
Kuwait  Kyrgyzstan   Lao People's Democratic Republic   Lebanon    Liberia Libyan Arab Jamahiriya 
Liechtenstein Macau  Madagascar Malawi  Malaysia     Maldives 
Mali    Malta  Marshall Islands  Mauritania Mauritius      Micronesia, Federated States of
Moldova Republic of     Monaco Mongolia     Montserrat     Morocco  Nauru
Nepal    Netherlands     Netherlands Antilles     Nicaragua   Niger    Nigeria 
Oman   Pakistan           Palau Panama Papua New Guinea  Paraguay         
Niue      Peru   Philippines Portugal Puerto Rico    Qatar   
Russian Federation  Rwanda   Saint Kitts and Nevis    Saint Lucia Saint Vincent and the Grenadines Samoa 
San Marino Sao Tome and Principe Saudi Arabia     Senegal   Seychelles  Sierra Leone
Singapore    Slovakia (Slovak Republic)    Solomon Islands  Somalia Sri Lanka     Suriname
Switzerland Taiwan  Tajikistan    Tanzania, United Republic of     Thailand  Timor-Leste
Togo   Tonga Trinidad and Tobago  Tunisia  Turks and Caicos Islands Tuvalu  
Uganda United Kingdom United Arab Emirates Uruguay  Uzbekistan Vanuatu    
Venezuela  Virgin Islands (British) Yemen  Zambia Zimbabwe

International orders are shipped via our international courier service, DHL & Parcel Force to ensure fast and reliable delivery.

All international delivery costs are calculated based on the number of products and weight of your order.

Please note: For orders shipped outside the EU duty charges may be applied.

DELIVERY RESTRICTIONS FOR ITEMS THAT CONTAIN SUBSTANCES CLASSIFIED AS DANGEROUS FOR TRANSPORTATION

Any product that contains flammable, pressurised, corrosive, environmentally hazardous or otherwise harmful substances are

classified as dangerous goods.  As a result we can only deliver the following ghd Style products to the UK mainland:-

Final Fix Hairspray 75ml

Final Fix Hairspray 400ml

Final Shine Spray

Curl Hold Spray

Root Lift Spray

Straight & Smooth Spray 

INTERNATIONAL DISTRIBUTORS

We work with official distributors, in some countries outside of the UK, so you can be confident you are receiving a genuine ghd product.  If you would like to purchase a product in any of these countries, please contact the relevant distributor:

ALBANIA

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

BAHRAIN

Nazih Trading EST
Bldg. 258B RAD No. 1206 Block no. 312 Gaful Area
Manama
P.O. 10782
BAHRAIN

Phone: +973 17251992
Fax: +97317251992

BOSNIA/HERZEGOVINA

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

BULGARIA

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

CROATIA

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

CYPRUS

AJ Vouros ltd
14 Propontidos Str.
Strovolos Industrial Area
2033 Nicosia
Cyprus

ESTONIA

Sirowa
Salve 2c
11612
Tallinn
Estonia

GREECE

GMS CREATIVE PRODUCTS
Ploutarchou 4
Marousi
TK 15122
Athens, Greece

Phone: 0030 211 1821087
Fax: 0030 211 1821088
Email: customercaregr@ghdhair.com

KSA

Nazih Group KSA
Dhahran St. Sedar Bldg, 4th floor
Al Khobar
P.0. 3095
KSA
Phone: +966 13 869 2244
Fax: +966 13 895 2639

KOSOVO

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

KUWAIT

Nazih Int'l General Trading W.L.L.
Ardiya Store Area 1, Building 121
Qurtubah
P.O. 26332
KUWAIT

Phone: +9652 4333308/7/6
Fax: +9652 4344453

OMAN

Al Nazih Beauty Suppliesd LLC
Misfah Al Ansab Flat 198 Phase 6
Muscat
P.O 3867
OMAN
Phone: +968 246 93817
Fax: +968 2469 3617

LATVIA

Sirowa
Salve 2c
11612
Tallinn
Estonia

LEBANON

Nazih Trading Co. LLC
Hazmieh facing Tamar Rotana Hotel, Galerie Semaan Street
Beirut
P.O 115-5866
LEBANON

Phone: +961 595 3422/3
Fax: +966 5953 449

LITHUNIA

Sirowa
Salve 2c
11612
Tallinn
Estonia

MOLDOVA

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

POLAND

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

PORTUGAL

HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213

ROMANIA

PROFESSIONAL BRANDS Marketing & Distribution
Sos. Vilior nr 14
etaj 2, sector 5
Bucurest, 050156
Romania

RUSSIA

HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213

SERBIA

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

SLOVENIA

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

QATAR

Al Nazih Trading Co., W.L.L
Souq Najd Salwa Rd
Doha
P.O. 8407
QATAR

Phone: +974 443 73643/44
Fax: +97444373413

UAE

Nazih Trading Co. LLC
Salahuddin St. Deira
Dubai
P.O. 13087
UAE
Phone: +97142661100
Fax: +971 4 262 3532/ 269 6026

UKRAINE

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764